STUDIO POLICIES

Online Reservations

• While walk-ins are welcome, we highly recommend reserving classes online in order to guarantee your spot in class. Online reservations may be made up to 14 days in advance and up to 15 minutes prior to the class start time. In order to reserve online you must have positive class credits (note: all class packages can be purchased online). When you arrive at the studio, please check-in at the front desk so we know you have arrived and can ensure you have an enjoyable experience.
  
  
• If you try to sign-up for a class and are put on the waitlist, you will be notified via email if you are put into the class. You may call the studio at any time prior to the start of class to check your waitlist status if you do not have automatic email access.

Telephone Reservations

• You may call in your reservation within the 60 minutes prior to the start of class, however we strongly encourage using the online reservation system. We make this recommendation as the online reservations may book the class to capacity. We do not accept reservations left on our voicemail.

Waitlist Information

• Classes fill up quickly, but spaces open up regularly due to peoples' unpredictable schedules. We now allow 15 people on the waitlist, so if the class you wish to attend is full you may add yourself to the waitlist. As soon as a spot opens up in class, the first person on the waitlist will be automatically bumped into class and an email notification will be sent out.
  
  
• If you get bumped into class within (1 hour ) of class, in addition to receiving an email notification, we will attempt to call you as well. If possible, please confirm online or by calling us (604-681-6188) to let us know whether or not you will be able to attend; if you are unsure if you are off the waitlist, please give us a call.
  
  
• Reminder: Being bumped off the waitlist into class means you are IN CLASS and therefore responsible for confirming of cancelling your spot. If you get into class from the waitlist; do not show up for class and have not canceled your reservation 15 minutes before class, your spot may be given away and you will be charged for class. If you get into class from the waitlist and are already scheduled for another class, you will need to cancel your reservation for your other class on line or by calling us; if you do not cancel, you will be charged for class.

Class Cancellation Policy

• 12-hour cancellation policy for weekend and morning classes. Afternoon and evening classes may be cancelled online up to 4 hours before class.
  
  
• Cancellations should be made online or by calling the studio.
  
  
• One day will be deducted from your class package for late cancel or no show for a reserved class. For anyone on auto-renew this will change the date that your auto payment is pulled.

Studio Policies

Late-Comers to Class
First-time students are required to arrive 15 minutes early to complete the questionnaire and and are encouraged to hang from the stall bar prior to class. Admittance is not permitted for first-timers once class has commenced.  Returning students may enter up to 10 minutes after class has begun, and are required to lift their knees 40 times to increase their heart rate prior to joining rest of the class. If class has been in session for more than 10 minutes, returning students will not be permitted to join. We strictly adhere to this policy for the safety of our clients.

Suggested Attire
Exercise pants that cover the knees (or compression/bike shorts under above-knee shorts); tank top or
t-shirt, etc. Socks are required.

Cell phone  
For the courtesy of others, cell phones will not be allowed in the exercise studios during class.    

Please do not chew gum in the studio during class.

Drinks
Only capped water bottles are allowed in the studio rooms.

Expirations
Class packages expire one year after purchase. Unlimited packages expire 30 days after activation. 

Refunds
No refunds will be made after 7 days of purchase or use of a class. Classes and packages are not transferable.

Please do not take class if you are sick with a cold or flu.

Health Requirements for Pregnant Clients:

The Bar Method allows pregnant clients to continue taking class. We have adopted several modifications that allow the exercises to be performed comfortably throughout the pregnancy.

• Clients may participate with doctor’s permission (Please provide Doctor’s note).
• Pregnant clients may take the first half of class for half price (focus is on arms and legs).
• Please inform your teacher you are pregnant so appropriate modifications may be given.

For more information about The Bar Method and pregnancy, click here!